Frequently Asked Questions

Welcome to Alturâ VIP's Frequently Asked Questions (FAQ) section. We're here to provide you with answers to common questions about our airport VIP services.

  • Alturâ VIP is a premium airport service company that offers exclusive VIP assistance and personalized services to enhance your travel experience.

  • If your flight is cancelled, delayed or if you change dates at the last minute, we will do everything in our power to reschedule your VIP service. Because this service is personalized and is not available as a last-minute reservation, we cannot guarantee that we will be able to provide the service should your arrival or departure be significantly delayed.

  • On the checkout process you will be able to add transportation to any resort area or city for a discounted rate.

  • All our prices are quoted in the oficial country currency of each airport. Please consult your financial institution for current exchange rates.

  • Due to the terms in our contracts, we can provide instant and guaranteed confirmations when your service is booked 3 days or more in advance. In rare exceptions the service will not be provided. If that is the case, we will issue a full refund before you even ask for it.

  • • Private Meet and Greet at the aircraft gate.

    • There will be a staff member holding a sign with your name on it.

    • VIP Immigration Services. Leave the lines behind.

    • VIP Customs Services. No lines here either.

    • A staff member will get your bags and will direct you to a private curbside for VIP arrivals only.

  • Please visit our Services page page for a full description of each package, pricing, and inclusions.

  • Ask your transportation to meet you at the VIP curbside. Instructions will be emailed once you book in one of our websites.

    It’ best to book transportation directly with us in the checkout process as we are able to coordinate pickup and drop-off with our transportation providers.

  • Alturâ Airport VIP can guarantee the service as we serve only a handful of clients and are able to provide personalized service to each one and follow up on their booking and guarantee a satisfactory experience.

    If you’re looking for Airport VIP service, would you go with the cheapest one?

  • Our site has 256-bit encryption, and all payments are made through Stripe, one of the world’s largest and safest credit card processors. Our company is based in the U.S., so we abide by all the laws. rules and regulations stated in U.S. laws.

Other FAQs about Alturâ:

  1. What services does Alturâ VIP provide? We provide a range of services, including fast-track airport assistance, meet and greet services, access to VIP lounges, airport transfers, baggage handling, and more.

  2. How can I book Alturâ VIP services? To book our services, simply visit our website or contact our customer support team. We have a user-friendly online booking system that allows you to customize and select the services you need.

  3. Where are Alturâ VIP services available? We currently operate in major airports around the world. You can find a list of the airports we serve on our website. If you don't see your airport listed, please contact us, as we're continuously expanding our services.

  4. What is Fast-Track airport assistance? Fast-Track is a service that expedites your journey through the airport. Our dedicated staff will assist you with check-in, security, immigration, and other necessary procedures, ensuring a hassle-free experience.

  5. What are the benefits of using Alturâ VIP services? By choosing Alturâ VIP, you'll enjoy priority service, reduced waiting times, exclusive access to lounges, personalized assistance, and a stress-free travel experience.

  6. Can Alturâ VIP assist with connecting flights? Absolutely! We offer specialized services for passengers with connecting flights, ensuring a smooth transition between flights and taking care of all necessary procedures.

  7. Are Alturâ VIP services available for both arrivals and departures? Yes, we provide services for both arrivals and departures. Whether you need assistance upon arrival, during departure, or for a connecting flight, we have you covered.

  8. Are Alturâ VIP services available for individuals and groups? Yes, our services are available for individuals, families, corporate groups, and other types of travelers. We can cater to your specific requirements and ensure a seamless experience for everyone.

  9. Can Alturâ VIP handle special requests or accommodations? Absolutely! We strive to accommodate all our customers' needs. If you have any special requests or specific requirements, please inform us in advance, and we'll do our best to meet them.

  10. Can Alturâ VIP assist with visa and immigration procedures? While we cannot directly handle visa or immigration procedures, our staff can guide you through the process and help ensure you have the necessary documents and information.

  11. How early should I book Alturâ VIP services? We recommend booking our services as early as possible to secure availability. Ideally, book at least 48 hours before your departure, but we understand that last-minute requests can arise, and we'll do our best to accommodate them.

  12. What is Alturâ VIP's cancellation policy? Our cancellation policy may vary depending on the specific services and circumstances. Please refer to our Terms and Conditions or contact our customer support team for detailed information.

  13. Is Alturâ VIP affiliated with any airline or airport? Alturâ VIP is an independent company and is not affiliated with any specific airline or airport. We provide services to passengers of all airlines and operate at multiple airports worldwide.

  14. How can I contact Alturâ VIP for further inquiries? For any additional questions or inquiries, you can reach our customer support team through the contact information provided on our website. We're available to assist you and provide further information or clarification.

We hope this FAQ section has provided you with the answers you were seeking. If you have any further questions, please don't hesitate to contact us.