Airport meet & assist · Fast track · Lounges
The next best thing to traveling private
A host meets you at the aircraft or the kerb, takes you through every formality and hands you to your car, your connection or your gate.
- airports bookable online
- 22
- countries
- 16
- confirmed bookings delivered
- 12,691
- hours' notice is enough
- 24
Services
Every part of the airport, taken care of
Book one airport or both ends of the trip. Every service is priced per airport, published before you pay and confirmed in writing.
At 22 airports
Arrival meet & assist
For landing somewhere new, after a long flight or with the whole family.
At 22 airports
Departure meet & assist
For leaving without the check-in and security scramble.
At 18 airports
Connections and transit
For tight layovers, terminal changes and separate tickets.
At 19 airports
Fast track
For travellers who want the priority lanes, wherever the airport runs them.
At 19 airports
Lounge access
For a quiet seat and a coffee between security and boarding.
At 18 airports
Hand-off to your car
For arriving to a driver: walked to the kerb, with a porter where the airport offers one.
How it works
Meet. Escort. Fast track. Hand-off.
The same four movements at every airport in the network. The procedure for each airport is published on its own page, step by step.
01Meet
Your host is waiting at the aircraft door, the kerb or the check-in hall, with your name.
- 02
Escort
They stay at your side through the terminal and take care of directions, documents and questions.
03Fast track
Priority lanes for security and passport control, wherever the airport operates them.
04Hand-off
To your driver at arrivals, or to your lounge or gate on departure. You are handed over, not dropped off.
Door to door
One trip, two airports, one standard
Most airport services stop at a single terminal. Altura VIP can look after both ends: a host takes you to the aircraft at departure, another is waiting when the door opens at your destination, and the walk to your car completes the journey.
“The next best thing to traveling private” means exactly that: the parts of the trip a private terminal would take care of, arranged at the airports you actually fly from.
Origin airport
Kerbside welcome, check-in, security, passport control, lounge and gate.
On board
Your destination team has your flight details and works to its arrival time.
Destination airport
Met at the aircraft or gate, escorted through immigration and baggage reclaim.
Your car
Walked to your driver at the kerb, with your bags.
The network
22 airports, priced and bookable
Every airport below has its price, the notice it needs and, for most, the step-by-step procedure published on its page.
AGPMálaga
Spain
from €130
AMSAmsterdam
Netherlands
from €180
BCNBarcelona
El Prat, Spain
from €130
BKKBangkok
Thailand
from $100
CDGParis
Charles de Gaulle, France
from €360
CUNCancún
Mexico
from $500
DELNew Delhi
India
from $170
DFWDallas-Fort Worth
USA
from $225
EZEBuenos Aires
Ezeiza – Ministro Pistarini, Argentina
from $400
GRUSão Paulo
Brazil
from $270
HKGHong Kong
China
from €1,080
HNDTokyo
Haneda, Japan
from $700
IBZIbiza
Spain
from €130
LHRLondon
Heathrow, United Kingdom
from £295
MADMadrid
Adolfo Suárez Barajas, Spain
from €300
NASNassau
Bahamas
from $200
NCENice
Côte d'Azur, France
from €360
PMIPalma de Mallorca
Spain
from €130
PUJPunta Cana
Dominican Republic
from $110
SINSingapore
Changi, Singapore
from $170
TFSTenerife Sur
Spain
from €130
YYZToronto
Canada
from CA$250
- All 22 airportsPrices and booking
The difference
A standard arrival, and an arrival with Altura VIP
What changes when someone is waiting for you.
- Leaving the aircraft
- Standard arrivalYou follow the signs with everyone else.
- With Altura VIPYour host is waiting at the aircraft door or gate, with your name.
- Passport control
- Standard arrivalYou join the main queue.
- With Altura VIPYou are escorted to the priority lane wherever the airport operates one.
- Baggage
- Standard arrivalYou find the belt and lift your own bags.
- With Altura VIPYour host stays with you at reclaim, with a porter where the airport offers one.
- Finding your car
- Standard arrivalYou search for your driver in the arrivals crowd.
- With Altura VIPYou are walked to your driver at the kerb.
- Someone to ask
- Standard arrivalInformation desks and signage.
- With Altura VIPOne person who knows your flight, your party and your plan.
| — | Standard arrival | With Altura VIP |
|---|---|---|
| Leaving the aircraft | You follow the signs with everyone else. | Your host is waiting at the aircraft door or gate, with your name. |
| Passport control | You join the main queue. | You are escorted to the priority lane wherever the airport operates one. |
| Baggage | You find the belt and lift your own bags. | Your host stays with you at reclaim, with a porter where the airport offers one. |
| Finding your car | You search for your driver in the arrivals crowd. | You are walked to your driver at the kerb. |
| Someone to ask | Information desks and signage. | One person who knows your flight, your party and your plan. |
Who we look after
For travellers, and for the people who plan their travel
Private travellers and families
Children, elderly parents, a first visit to an unfamiliar airport: one person takes care of the details for the whole party.
Our services
Corporate travel
Executives, delegations and visiting clients, with one point of contact across every airport in the network.
Corporate travel
Agencies and concierges
Add airport assistance to the itineraries you build, with published prices to quote from.
For agencies
What is airport meet and assist?
A host meets you at an agreed point — the aircraft door, the gate, the kerb or the check-in hall — and stays with you through the airport's formalities until you reach your car, your connection or your gate.
How much does it cost?
Prices are published per airport and per service, from $100. Each airport page shows the first-passenger price and, where it differs, the rate for each additional passenger.
How far ahead do I need to book?
Between 24 and 72 hours before the flight, depending on the airport. The exact notice is shown on each airport page.
Can you take me past the passport queue?
Where the airport and its border authority run a priority channel, your host takes you through it. Processing times stay under the control of the authority, and each airport page says what applies there.
Can you meet me at both airports of my trip?
Yes, when both airports are in the network. Book a departure service at your origin and an arrival service at your destination; each is confirmed in writing by the team at that airport.
Is the service available at night?
21 of our 22 airports are covered around the clock. Each airport page states its coverage.